Shipping policy
Shipping Policy
At Diyenza Store, we’re committed to getting your order to you safely, quickly, and reliably. Please read the following shipping information before placing your order.
1. Order Processing
* Orders are generally processed within 1–3 business days after payment is confirmed.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During festivals, sales, or high-demand periods, processing may take slightly longer.
2. Shipping Time
Once your order has been dispatched, the estimated delivery time is:
India: 3–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Diyenza Store may offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation containing tracking information, where available.
You can use the tracking details to monitor your order’s delivery status.
5. Delivery Delays
While we work with reliable shipping partners, Diyenza Store cannot guarantee delivery on an exact date.
Unexpected delays may occur due to:
* Courier or logistics issues
* Weather conditions
* Public holidays
* High-volume festival periods
* Incorrect or incomplete delivery information
* Events beyond our reasonable control
If your order appears significantly delayed, please contact our customer support team.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If an order is returned because of an incorrect or incomplete address, the customer may be required to pay additional shipping charges for re-delivery.
7. Damaged or Missing Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs/videos of the package and product.
If you believe your order is missing, please contact us with your order number so we can assist you.
8. Contact Us
For any questions regarding your order or shipping, please contact our customer support team.
Diyenza Store
We’re always happy to help.
Thank you for shopping with Diyenza Store.